About Bulk Order

1. What are the items that can be purchased in bulk?
   
   • All our regular items can be purchased in bulk. Special collabs/Online exclusive products not included.
2. Do you offer Bulk Order discount?
   
   • Yes, bulk order discount will be based on the total amount or number of items purchased. This will reflect on the quotation that will be provided upon order confirmation.
3. Do you provide product samples?
   
   • No product sampling will be provided. Customers may fit the item in-store or request a size chart via email or social media pages.
4. Do you offer product customization and embroidery?
   
   • Product Customization/embroidery is not allowed; only the items posted in our stores will be provided.

Payment Method

1. What are the accepted modes of payment for Bulk Order?
• Accepted modes of payment for bulk order purchases are:
• Bank Deposit (Over the counter)
• Online Bank Transfer
• Cheque
*Bank details will be attached to the quotation that will be provided upon order confirmation.
2. Full payment must be settled first. Proof of payment must be provided for us to proceed with the processing of your order.

Preparation and Delivery Method

1. Checking of inventory and quotation
   
   • Upon receipt of the form, our team will check the availability of stocks and send a quotation email containing the fulfillment leadtime and total amount of order.
   • Upon receipt of the quotation, customers should settle the payment within 5 working days to ensure the fulfillment of bulk order request. Failure to do so, the request will be forfeited.
2. Preparation and Delivery of order
   
   • The preparation period for your order will depend on the availability of stocks.
   • After the customer settles the payment, our team will start to process the order and a confirmation email will be sent to the email address provided.
     *Please note that product size and color must be final. Orders cannot be canceled or changed after confirmation.

Return and Exchange

• Can I return and exchange my order?
  
  • Return and exchange of orders are subject to approval and availability of stocks. If in case you received damaged or incorrect items, kindly message us at shop@oxgnfashion.com before exchanging your order.
  • If you need to process a return-exchange transaction and you've lost your online store receipt, contact us at shop@oxgnfashion.com or through our social media pages so we can assist you.
  • We are only allowing one-time returns and exchanges. Kindly consolidate the items you intend to exchange before proceeding to our stores.